FAQs

We do not use pine. Pine is too soft and squirrelly. Instead, we use a certain cut of fir. In fact, we are one of the few purveyors of this type of wood from this forest in the United States.

We choose only to add custom engraved words into our flags in a few separate locations. Unfortunately, custom logos, etc is not a practical choice for us to adopt.

Unfortunately, due to our method of raising the grain on our products it makes it impossible to incorporate challenge coin shelves onto our flags.

Yes, we do offer an outdoor-protected option, using a custom-formulated solvent specifically for this purpose. However, it's important to note that no softwood product is truly immune to outdoor conditions. All wood is hygroscopic, meaning it naturally absorbs and releases moisture over time. Our flags are crafted from softwood, and while they can be displayed outdoors with proper care, you will have to upkeep the coatings from time to time. For best longevity, we recommend placing them in a covered area, such as a porch, to help protect them from direct weathering.

We hand-stain all of our flags using a custom-mixed MinWax stain made just for our pieces. We don’t use paint. Staining works perfectly with the raised grain and really brings out the natural beauty of the wood. If you’re shopping around, just be careful with painted flags—paint covers up all those great wood details. The whole point of having a wooden flag is to show off the wood, not hide it.

The union on all of our flags is part of the whole flag. We do *not* make the stripes separate and glue the union on later . By making it all one, cohesive piece, it makes for a much sturdier flag.

Our stars are ALL 3D carved. Each one is routed for perfect placement and looks amazing from any angle. (There are other crafters that paint their stars using a stencil or even glue/nail on the stars that they bought from a craft store. Every time we see that, a little piece of our woodworking soul dies. You deserve better craftsmanship, ).

When we make these flags, we always choose a woodgrain that has a ton of character and then we raise the grain to bring out all of its special features. We DO NOT torch the flag after it is put together (surface burn), like others – that leaves blotchy burn marks with no texture. Instead, we raise the grain prior to assembling the flag through a proprietary, handcrafted 20-step process that has taken us years to perfect (and custom machines we had to build that left us with credit card debt up to our eyeballs). It really looks amazing and you can see/feel the quality. It's also a huge pain - but it's worth it.

The wood staves are attached with backing cleats. We do NOT use plywood as the backing on our flags. Plywood will soak up moisture and warp over time and ruin your flag, it also adds an unnecessary amount of bulk/weight. Our wooden cleats are the best option. In theory, your wall should fall apart before our flag does. Hopefully your wall doesn’t fall apart anyway because that would be absurd.

The hanging hardware comes attached. We use a heavy pound test wire between the two center cleats that will allow you to easily center the piece on a fastener.

We offer our professional router carved engraving services. WE DO NOT LASER ENGRAVE the wood. Laser engraving is shallow and the heat of the laser will burn the wood unevenly. Router carving is the cleanest, deepest, and the best way to have a great looking custom flag. We engrave on the bottom right, or center 3rd to last red stripe. Please choose only one. The engraving fee is $40.

At this time, we don’t offer flags larger than 45". Our current process and equipment are optimized for that size. However, if we see enough demand for larger flags, we’re open to exploring custom-built machinery to make it possible in the future.

Our team needs 5-7 days to build, pack and ship our flags from our woodshop in Utah.

Currently, we only ship to the United States.

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We do not. The shipping is not the time-consuming part of the process. Creating each made-to-order flag is the reason for any shop delay. Having said that, you can reach out to us if you are in dire need of some help and we can see what we can do.

There are no refunds on custom engraved pieces. If you are unhappy with your flag, or if your flag arrived damaged, please send us an email within 30 days of your delivery.