FAQs

We do not use pine. Pine is too soft and squirrelly. Instead, we use a certain cut of fir. In fact, we are one of the few purveyors of this type of wood from this forest in the United States.

We choose only to add custom engraved words into our flags in the two separate locations. Unfortunately, custom logos, etc is not a practical choice for us to adopt.

Unfortunately, due to our method of raising the grain on our products it makes it impossible to incorporate challenge coin shelves onto our flags.

No softwood product is safe outdoors. All wood is hygroscopic in that it absorbs and emits moisture. These are softwood flags so they are not *meant* for the outdoors but with the right care they can last a good while before Mother Nature wins the ultimate battle. We would advise placing them in a covered area like a porch.

If you DO order an outdoor coating on your flag just know that the flag may feel like it has a thin layer of tackiness to it. This is normal.

The flag is hand-stained with a custom MinWax stain specially mixed for our flags, not painted. The stain works perfectly in conjunction with the raised grain. Be aware of painted flags that cover the wood features of your flag - the purpose of buying a wood flag is to accent those wooden features. Paint covers them.

The union on all of our flags is part of the whole flag. We do *not* make the stripes separate and glue the union on later . By making it all one, cohesive piece, it makes for a much sturdier flag.

Our stars are ALL 3D carved. Each one is routed for perfect placement and looks amazing from any angle. (There are other crafters that paint their stars using a stencil or even glue/nail on the stars that they bought from a craft store. Every time we see that, a little piece of our woodworking soul dies. You deserve better craftsmanship, ).

When we make these flags, we always choose a woodgrain that has a ton of character and then we raise the grain to bring out all of its special features. We DO NOT torch the flag after it is put together (surface burn), like others – that leaves blotchy burn marks with no texture. Instead, we raise the grain prior to assembling the flag through a proprietary, handcrafted 20-step process that has taken us years to perfect (and custom machines we had to build that left us with credit card debt up to our eyeballs). It really looks amazing and you can see/feel the quality. It's also a huge pain - but it's worth it.

The wood staves are attached with backing cleats. We do NOT use plywood as the backing on our flags. Plywood will soak up moisture and warp over time and ruin your flag, it also adds an unnecessary amount of bulk/weight. Our wooden cleats are the best option. In theory, your wall should fall apart before our flag does. Hopefully your wall doesn’t fall apart anyway because that would be absurd.

The hanging hardware comes attached. We use a heavy pound test wire between the two center cleats that will allow you to easily center the piece on a fastener.

We offer our professional router carved engraving services. WE DO NOT LASER ENGRAVE the wood. Laser engraving is shallow and the heat of the laser will burn the wood unevenly. Router carving is the cleanest, deepest, and the best way to have a great looking custom flag. We engrave on the bottom right, or center 3rd to last red stripe. Please choose only one. The engraving fee is $40.

Our team needs 5-7 days to create, pack and ship our Extra Large flags from our woodshop in Utah. Large flags will ship in 3-4 weeks. When medium and small flags are available they usually ship within a week from our woodshop in Kentucky.

Currently, we only ship to the United States.

We do not. The shipping is not the time-consuming part of the process. Creating each made-to-order flag is the reason for the staggered delivery times.

There are no refunds on custom engraved pieces. If you are unhappy with your flag, please send us an email within 30 days of your delivery.